FAQs / Help
All children under the age of 16 visiting the grotto must have a ticket, including children under 1 year old and newborn.
No unforetunately not. Once a ticket has been booked it cannot be changed as we operate through a third party booking company, we are not able to offer refunds.
No – at peak times Santa may need to see more than one family at a time depending on how many visitors he has.
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, or you can print off the email and bring it along with you.
No, we regret we are unable to issue refunds as we operate through a third party booking company.
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number, or show the email confirmation on your mobile or tablet.
You do not have to print out the 8 digit booking reference – you can simply show the confirmation email on your mobile phone or tablet or make a note of the Booking Reference Number and take it with you, coupled with some ID for the person who made the booking.
Between 20 minutes and 40 minutes depending on the number of children Santa has visiting at any given time.
You must arrive 10 minutes before your activity starts. Please report to the Magical Kingdom in the garden centre with your ticket. Each session will start promptly and unfortunately we cannot wait for late arrivals. It's a good idea to take the children to the toilet before your visit as there are no toilets inside the Magical Kingdom.
Yes – plenty of free car parking spaces.
Yes for visits with over 6 children – please contact Our Head Elf by emailing email@example.com or calling the Santa hotline on 01404 816 845.
Tickets must be purchased in advance online as they will not be available on the day. If you come in store in advance we can help you to book a ticket online if you do not have internet access, or telephone us on 01404 816 845.
No. Tickets must be purchased in advance online as they will not be available on the day in store.
Yes - these are located at the garden centre, not in the Magical Kingdom itself. We recommend you visit these before you come to check in for the Magical Kingdom
Email Our Head Elf at firstname.lastname@example.org or call our Santa hotline on 01404 816 845
We have our Elves and Santa waiting to greet you but you can make the visit even more magical by joining in with the festive spirit.
We recommend the following to make your experience with us extra speical:
Wearing Christmas jumpers, costumes or your best clothes
Writing a special letter to Santa
Making him a thank you card for the gifts he left you last year.
All of these will help us to make your visit even more magical.
Santa always has a gift for all good children, including babies. Children visiting Santa want everyone to receive a gift and their baby brother or sister has been good too and shouldn't be left out.
Due to the interactiveness and engagement of the Santa experience we provide, we do recommend that you leave your pushchairs and buggies at our Santa check-in area, rather than bringing them through the journey. That way you may have more space to enjoy all the photo points and may find it easier take part in the activities.